# Blue Screen Errors

Is it real? That's the first thing to ask. If it's on a web page, it's not real. If you can see your mouse cursor when you move it, it's not real. ClickTap these images for examples.

If it's not real, [get help with Virus/Malware Removal](/content/services/virus-malware-removal.php). If it is real, it could be one of the following:

- A part failing inside the computer
- Incompatible software installed
- Failed Windows Update or Upgrade

If the error only happens sometimes and you don't remember what the error says, THAT'S FINE! Our diagnostic tools can reveal what error was displayed and when.

Call (618) 307-4900 now or click below to schedule your service.

[Schedule an Appointment](/content/contact/?subject=Schedule%20On-Site%20Service$20-%20Blue%20Screen%20Error/index.html)

We service Edwardsville, IL and the surrounding St. Louis Metro East area. See our [Service Area Map](/content/services/service-area.php) for more information.

This is a real blue screen in Windows Vista/7

This is a real blue screen in the latest version of Windows 10.